Privacy Policy for Best Solar Discounts
At Best Solar Discounts, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (bestsolardiscounts.co.uk), a free referral service connecting UK users with local solar panel contractors for no-obligation quotes. We act as a data controller under the UK Data Protection Act 2018 and UK GDPR. By using our site, you consent to this policy. Last updated: November 2025.
Information We Collect
We collect minimal personal data necessary for our referral service. This includes:
Contact Details: Name, email address, phone number, and postcode provided via our online quote request form to match you with local contractors.
Usage Data: Automatically collected via Google Analytics on our WordPress site, such as IP address, browser type, pages visited, time spent, and referral sources (anonymized where possible).
Other Data: Any additional details you voluntarily share, like roof type or energy needs, to facilitate better contractor matches.
We do not collect sensitive data (e.g., financial or health information) and only process data you provide directly. No payment details are handled as we do not sell products or services.
How We Use Your Data
Your data is used solely to:
Connect you with vetted local solar contractors in your area (e.g., London, Scotland) for free quotes on installations.
Improve site functionality through Google Analytics insights, helping us optimize user experience without identifying individuals.
Respond to inquiries or send service-related updates (e.g., quote confirmations).
Legal bases include consent (for form submissions) and legitimate interests (for analytics to enhance our referral service). We do not use data for marketing without explicit opt-in. Data is processed in the UK; no international transfers occur.
Sharing Your Data
We share your contact details only with selected local contractors to provide quotes – typically 2-3 matches based on your location. Contractors are bound by their own privacy policies and UK data laws. We do not sell or rent data to third parties.
Google Analytics may share anonymized data with Google (Ireland-based, under EU-US Data Privacy Framework). In rare cases, data may be disclosed for legal compliance (e.g., court orders). We ensure all recipients protect data equivalently to UK standards.
Cookies and Tracking
Our WordPress site uses essential cookies for functionality (e.g., form sessions) and Google Analytics cookies for performance tracking (e.g., _ga, _gid). These do not store personal info but track aggregated behavior. You can manage cookies via browser settings or our cookie banner. Analytics data helps us understand solar referral trends, like popular UK regions for photovoltaic quotes. For details, see Google’s privacy policy.
Data Security and Retention
We implement robust security (e.g., SSL encryption, access controls) to protect against unauthorized access. Data is stored on secure UK servers and retained only as needed: quote referrals for 6 months, analytics for 26 months (Google standard). After this, data is securely deleted or anonymized. In case of a breach, we notify affected users and the ICO within 72 hours.
Your Rights
Under UK GDPR, you have rights to:
Access, correct, or delete your data (contact us).
Object to or restrict processing.
Data portability.
Withdraw consent anytime (without affecting prior processing).
To exercise rights, email [email protected]. We respond within 1 month. Complaints can be lodged with the Information Commissioner’s Office (ico.org.uk).
Changes to This Policy
We may update this policy to reflect changes in our service or laws. Check the date above; continued use implies acceptance. For questions, contact us at the address below.
Contact Details: Best Solar Discounts, [Address Placeholder, London, UK], Email: [email protected], Phone: 0800 1026023.
